Policies & More

THANK YOU  for visiting Home Again! 

We are celebrating our 11th year in business, and are proud to have been voted Wilmington's 'Best Consignment Store' and 'Best Furniture Store'.  Our assortment is ever changing, with both brand new items and pre-owned items that are current in style.  It is our mission to provide a FUN shopping experience; a place you feel welcomed, always find a bargain no matter your budget, and never feel pressured to make a purchase.  Please note these important store policies:

 

ALL SALES FINAL & AS-IS.  We do not offer refunds, exchanges or returns. Because our assortment includes both new and pre-owned items, every item we sell will not be in perfect condition.  We make an effort to point out any obvious defects, and price the item accordingly, but the condition of an item is subjective to each individual. Your satisfaction with your purchase is our priority, so if you have any questions or need more information about the condition of an item, PLEASE CALL OR VISIT PRIOR TO PURCHASING. 

 

4-DAY PICK UP POLICY We have limited storage space, and we also want to keep your item safe and damage-free until it is in your hands.  Any purchases not picked up or delivered within (4)   business days will be assessed a $25 per-day storage fee.  After 30 business days, and with prior notice to the contact information you have provided on your order, any unclaimed purchases will revert to store property.   

 

WE OFFER IN-STORE PICK UP & LOCAL DELIVERY ONLY.    

We are located in Wilmington, NC.  Sorry, we do not ship nationwide.  Please note that we offer loading assistance of your items, and all care is taken, however we cannot assume any liability during the loading process.  Please bring any blankets/straps etc you need to safely load your purchase, and feel free to call ahead to have your item ready for loading.  We do have moving blankets for sale for $5 each, which is refunded if they are returned.  We use experienced and reputable independent contractors to perform our deliveries, but we cannot assume any liability after your purchase leaves our premises. 

See  Pick-Up & Delivery FAQs for more info.  

 

WANT TO CONSIGN?  The items we consign are current in style and in excellent condition.  For more info:  Consign with us!  We market your items on social media, our weekly newsletter and to hundreds of visitors to our store each week.  Please reach out to our staff if  you have any further questions.  We get your items SEEN...and SOLD!  

 

BE IN THE KNOW...Our assortment changes HOURLY and sells QUICKLY.  Make sure to see our daily posts on instagram and facebook @HomeagainILM, and sign up for our weekly newsletter. Join now!

 

Thanks again for shopping with Home Again!